Proof of delivery on every Speedster delivery

Every delivery arrives with a record: a photo at the door, a signature when you ask for one, an ID check for age-restricted items, and notes from the driver. When a customer says the package never came, you have the answer in front of you.

What proof of delivery does for your business

Disputes end quickly

A photo with a timestamp and a location settles most “it never arrived” conversations in a minute. Your team stops rebuilding the story from memory.

Fewer redeliveries to absorb

Every replacement you send is a delivery you pay for twice. Documented deliveries cut how often that happens.

A record you can pull up later

Delivery history stays in your dashboard. A question about a delivery from three weeks ago has an answer, not a guess.

Five ways every delivery gets documented

Photo confirmation is on every delivery. The rest you turn on for the deliveries that need them.

Photo confirmation

The driver photographs the package at the dropoff, timestamped and tied to the address. It goes on every Speedster delivery as standard, so the record exists whether or not you ever need it.

Customer signature

Collect a digital signature at the door for deliveries where you want the customer’s confirmation on file. The signature is saved to the delivery record with the time it was taken.

Hand-to-customer delivery

For high value items, the driver puts the package in the customer’s hands instead of leaving it. Nothing sits on a porch, and the record shows the handoff happened.

Age verification

For alcohol and other age-restricted items, the driver checks the recipient’s ID before handing anything over. Your delivery meets the legal requirement and the check is recorded.

Driver notes

Drivers add context the photo does not carry: which entrance they used, who accepted the package, what the gate code turned out to be. Your team reads it later without calling anyone.

Choose the proof each delivery needs

Set what you require when you create the delivery. A pizza needs a photo. A thousand dollar auto part needs a signature and a handoff. A wine delivery needs an ID check. Set it per delivery, or set defaults through the API so it happens automatically.

Photo confirmation on every delivery as standard
Signature, handoff, and ID check turned on where you need them
Defaults set through the API for automatic deliveries

Your delivery history, searchable

Every completed delivery keeps its record: photo, signature, timestamps, dropoff address, driver, and notes. Pull it up by date, by customer, or by driver when a question comes in.

Full history in your dashboard
Search by date, customer, or driver
Records stay available for reference and for disputes

Drivers we train, and support that knows them

Proof of delivery only works if the driver captures it properly. Speedster trains its own drivers on how to document a delivery, and our support team knows the drivers by name. When a record has a gap, you talk to someone who can call the driver and find out what happened.

Our own trained driver network
Live human support staffed by real people
Manual dispatch when a delivery needs a person to decide
Insurance on every delivery

How a delivery gets documented

Choose your requirements. Photo is automatic. Add signature, handoff, or ID check when you create the delivery.
The driver captures it at the door. The app walks the driver through what this delivery needs before it can be marked complete.
The record saves instantly. Photo, signature, timestamp, and notes land in your dashboard as the driver finishes.
You pull it up whenever you need it. Search your history and the record is there.

Matching the proof to what you deliver

Most deliveries are covered by the photo alone. What you are sending decides whether to add anything to it.

Food, flowers, and everyday packages are documented with photo confirmation. Auto parts, electronics, and furniture are worth a signature alongside the photo, since the value makes a dispute expensive. Jewelry, high value items, and anything collected on delivery should go hand-to-customer so nothing is left unattended. Alcohol and other age-restricted items need age verification, which the driver completes before handing anything over. Pharmacy and healthcare deliveries usually call for a handoff and a signature together. And deliveries into offices and apartment buildings are where driver notes earn their place, recording which entrance worked and who accepted the package.

Proof of delivery is part of the service

Photo confirmation, signatures, handoffs, ID checks, and driver notes come with your deliveries. Speedster prices on the distance between pickup and dropoff, and that price holds through rush hour, weather, holidays, and busy weekends. Documenting a delivery properly is part of doing it properly.

See custom pricing

How Speedster compares on documentation

Delivery apps usually capture a photo and stop there. Signatures, handoffs, and ID checks are inconsistent or missing, and the driver who made the delivery works for someone else, so a question about a record goes nowhere. National carriers give you scan events and sometimes a signature, but a missing package becomes a claim you file and wait on.

Speedster documents every delivery with a photo as standard and lets you add a signature, a direct handoff, or an ID check on the deliveries that warrant them. Drivers can leave notes on the record. And because the driver is ours, our support team can reach that person and find out what happened, instead of pointing you to a form.

Questions about proof of delivery

What is proof of delivery?

Proof of delivery is the record showing a package reached its destination and who received it. With Speedster that means a timestamped photo at the dropoff, plus a signature, a direct handoff, or an ID check where the delivery calls for it.

Does every Speedster delivery include a photo?

Yes. Photo confirmation is captured at every dropoff as standard, whether or not you have added other requirements.

How do I get a signature on a delivery?

Turn on signature capture when you create the delivery. The driver collects a digital signature at the door and it saves to the delivery record with a timestamp.

Can Speedster deliver alcohol and age-restricted items?

Yes. Turn on age verification and the driver checks the recipient’s ID before handing anything over. The check is recorded against the delivery.

What happens if a customer says they never got the delivery?

Open the delivery record. You have the photo, the timestamp, the dropoff address, and any signature or handoff details, plus the driver’s notes. If something still needs checking, our support team can reach the driver directly.

How long do delivery records stay available?

Records stay in your dashboard so you can pull up past deliveries when a question comes in.

Can proof of delivery settings be applied automatically?

Yes. If you connect Speedster through our API, you can set which proof each delivery type requires so it applies without anyone selecting it.

Are deliveries insured?

Yes. Every Speedster delivery is insured.

Know that every delivery landed

Set up your account and see the record on your first delivery. If you deliver high value or age-restricted items, our team can walk you through the options.